We ship all UK orders via Royal Mail 24 Tracked, which usually takes 1-3 working days after your order has been placed.

UK Orders usually arrive within 1–3 business days from dispatch. International deliveries can take significantly longer.

Yes! We offer free UK delivery on all orders over £39. and free collection from our studio too.

You will receive a tracking number via email once your order has been dispatched.

Prefer to collect in person? You can select Studio Collection at checkout.
Orders are usually ready within 2–4 business days.
We’ll notify you by email when your order is ready for pickup.
Collection address:
Privét
Brighton Belle
2 Stroudley Road
BN1 4ZD, Brighton
East Sussex, UK

UK Orders: If your order hasn’t arrived within 7 business days of dispatch, please email order@privet.shop and we’ll be happy to help.
International Orders: If your order hasn’t arrived within 20 working days (Europe) or 25 working days (rest of the world), please contact order@privet.shop for assistance.

If your order has not left our workshop, we are able to amend your shipping address. Please email contact@privet.shop and we can assist.

Unfortunately, once your order has left our workshop we are not able to amend your shipping address

Yes, we do offer gift receipts. You can select this at checkout and leave your message.

Please note, all pierced earrings or components cannot be returned or exchanged due to hygiene reasons.

Every piece comes in a Privét branded pouch, complete with a rice paper envelope and care instructions, making it ready for gifting. We don't currently offer any additional gift wrapping.

From 29th August 2025, new USA import regulations mean that parcels sent to the United States are now subject to customs duties and fees upon arrival.
Unfortunately, our shipping prices do not include these fees, so you might face some unexpected charges when your order is delivered.
We're closely monitoring the situation and will keep this page updated with any further changes.

Yes! We use Royal Mail to deliver to countries around the world from £15. Delivery times are approximate and depend on local delivery services.

EU customers should not need to pay additional customs charges and/or import VAT on delivery, for orders under €150 excluding shipping. For orders over €150, additional charges such as customs duties & VAT may be payable on delivery.
Additional charges will depend on the country your order has been sent to. Please check with your country's customs and border control for more info on this. Privét cannot be held responsible for any charges incurred when importing items into a country.

You may return or exchange your item within 14 days of delivery in line with UK consumer law.

• Items must be in their original condition and packaging.
• Pierced earrings or hoops cannot be returned or exchanged for hygiene reasons, unless faulty.

For return details send us an email to contact@privet.shop.
We recommend using a tracked or signed-for postal service and keeping your tracking number safe.

• International Customers: Please clearly mark all parcels as “Returned Goods” on customs forms to avoid additional fees. If customs charges are incorrectly applied to Privét, these will be deducted from your refund and may delay processing.

Once received, we’ll confirm your refund to the original payment method or contact you to arrange your exchange.

Yes — as long as you have a gift receipt or proof of purchase, we can exchange your item.
Please note: pierced earrings, hoops, and customised items cannot be exchanged unless faulty.

Send us an email to contact@privet.shop for a form or simply include a note with your name, address, order number, and whether you would like a return or exchange.

We’re so sorry! If an item you receive is faulty, please email to contact@privet.shop to let us know and we would be happy to assist.

Please include a photo and your order number. This helps us understand the issue and resolve it quickly.

If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we would be happy to re-send your order once this arrives back with us.

We will require the postage cost to send this to you again, please email order@privet.shop and we would be happy to arrange.

If you no longer wish to receive your order, we will issue a full refund minus the postage cost once this has arrived back with us.

Return to senders are not sent via priority mail and may take up to 8 weeks to be returned to us.